Terms and Conditions

Shipping Policy

Please double check your address as we won’t be responsible for delayed or lost packages caused by wrong address.

Shipment processing time

All orders are processed within 24 hours (24 to 48 hours during Sale time)

Shipping (2 – 3 working days)

We only Ship to the UK for the time being.

Damages or Lost Packages

Luxylash is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Return and Refund Policy

Due to the nature of our products and for hygiene reasons all products must be returned in its original/unopened packaging. We will not refund any goods that have been opened or worn. Items must be returned with seal intact. For returns based on unwanted items; you must return within 14 days of receiving the item.

In the unusual event that you receive an item that damaged or faulty we will exchange/refund this for you. If you receive a damaged/faulty item you must notify us within 7 days.

Please contact customercare@luxylash.co.uk for further details.

Proof of purchase must be sent to be eligible for returns.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5 working days (UK)